The Mann Talks Helpline employs trained mental health professionals who offer an empathetic and non-judgemental environment where you can share your thoughts, emotions and experiences freely. The conversation will be confidential, and your privacy will be respected at all times.
Calling the Mann Talks helpline offers:
We are an inclusive platform and encourage individuals from across experiences, backgrounds and abilities to use the services available. We do not discriminate on any grounds, whatsoever.
A common misconception is that a helpline should only be used in moments of crisis. You can reach out to Mann Talks any time you are feeling emotionally distressed.
We often feel guilty about reaching out to friends and family constantly. We fear their judgement, or we may not want to share sensitive information with those close to us. At Mann Talks, you will get to speak to a trained mental health professional who will provide you with an unbiased, safe and confidential space where you can comfortably share your thoughts, emotions and experiences.
Sometimes, a loved one may be going through a tough time and you may not know how to help them. You can reach out to Mann Talks on behalf of your loved one to find out how to support them and minimize the emotional distress they are going through.
When you call the helpline, the mental health professional that you speak to will be respectful, emotionally supportive, non-judgmental and listen to you patiently.
At Mann Talks, we consider privacy and confidentiality to be of utmost importance. We prioritize our callers' privacy so that their identity, respect and dignity are uncompromised.
All conversations between the caller and our mental health professionals will remain confidential unless there is danger to the callers or others.
All conversations between the caller and our mental health professionals will remain confidential unless there is danger to the caller or others.The trained mental health professionals speak in Hindi, Marathi, Punjabi, Bengali and English. The Helpline is active from Mon-Sun, 9 a.m. to 6 p.m.
While talking to a friend or family member may be comforting, there is a risk that they might bring their own biases and judgements to the conversation. There may also be things that we don’t want our loved ones to know—thoughts and emotions that cause us anxiety, guilt or shame; or painful emotions that they might not be able to handle.
The mental health professionals at Mann Talks are trained in the art of listening and offer a safe space without any bias or judgement. This will allow you to speak more freely than you would with someone you know. They are also trained to be able to understand your pain and situation, and help you resolve your issues.
At Mann Talks, we prioritize confidentiality, dignity and respect of the caller. Our mental health professionals will not share anything you discuss with anyone else. The only time confidentiality may be broken is if the mental health professional feels you might harm yourself, or those around you.
In any other circumstance, what you share remains confidential.
It is important to feel comfortable with the mental health professional you’re accessing treatment from. If you feel like the professional you’ve been assigned/are speaking to isn’t a good fit for you, it’s okay to request a different one.
Don’t feel pressured to continue to talk to a professional you don’t like—after all, Mann Talks is for your wellbeing, and your comfort comes first.