(9 AM - 8 PM)
8686 139 139
8686 139 139
8686 139 139
Mann Ki Therapy is an appointment-based therapy program by Mann Talks, offering 1-on-1 personalised mental health therapy support via qualified and trained professionals.
i. Personalised Support: Our Program Mann Ki Therapy offers individual sessions with trained Mental Health Professionals who provide personalised support tailored to your needs.
ii. Dedicated Professional: You can choose to speak to the same counsellor again.
iii. Long-Term Impact: The program focuses on long-term impact by providing consistent therapy sessions to help you move forward in your mental health journey.
iv. Flexibility and Planning: With this Program, you will have the flexibility to plan and organise your sessions in advance.
Mann Ki Therapy follows a paid structure, with a subsidized fee for each session. Payment is expected to be made upon booking of appointment (unless the sessions are being opted under an organisational package).
Kindly read the Terms and Conditions in this form for more information on appointment booking, rescheduling and cancellation policies. The Client shall be responsible for payment of services rendered in accordance with the agreed-upon terms.
Mann Ki Therapy offers long-term mental health support that involves the process of exploring mental health and emotional concerns experienced by clients. The purpose of professional therapy is to explore the individuals’ challenges leading to distress and ways to navigate through them by using various therapeutic skills and evidence-based counselling/therapy techniques. Mann Ki Therapy sessions will create a space for individuals to promote overall mental well-being and self-understanding. It is important to note that therapy or counselling do not guarantee specific outcomes or solutions.
NOTE: Mann Ki Therapy program is not for immediate crisis support. For free and immediate support in crisis/distress, you can call our Helpline at 8686 139139, from 9am to 8pm.
At Mann Talks, we prioritise the privacy and confidentiality of our clients’ information and conversations during sessions. We recognize our ethical responsibility to uphold the trust and confidence of our clients by maintaining confidentiality in accordance with professional codes of ethics and legal obligations while ensuring their safety and well-being. However, there are specific circumstances where it may be necessary to breach confidentiality:
i. Client Safety and Safety of Others:
If at any point during the therapy process, the client’s safety or the safety of others is at risk, Mann Talks may need to take appropriate action. This may involve informing the emergency contact provided by the client or, if necessary, contacting emergency law enforcement or medical services. The counsellor/therapist will only share essential information required to ensure the safety of those involved. Wherever practical, counsellors/therapists from the Mann Talks team shall make every effort to inform the client before breaching confidentiality.
ii. Abuse of Minors:
In cases where there is evidence or suspicion of abuse involving minors, Mann Talks has a legal and ethical obligation to report such incidents to the appropriate law enforcement services or child protection agencies. This is crucial to safeguard the well-being and safety of children. Outside of the above specific situations, all information shared during sessions will remain confidential and securely protected within the Mann Talks team.
The client holds the right to actively participate in the therapy process and collaborate with the assigned professional. The client can discontinue therapy at any time and is encouraged to discuss any concerns or issues that arise during the therapeutic relationship.
Mann Talks reserves the right to terminate therapy if deemed necessary. In the event of termination of therapy, the counsellor/therapist will notify and provide reasoning for doing so. Mann Talks shall provide relevant referrals when needed.
a. Video Counselling Session:
i. Before starting a video session, please make sure to be in a secure and quiet location.
ii. Both the counsellor and client are expected to have their videos turned on throughout the session. In the event a client chooses to disable their video, the counsellor reserves the right to do the same.
iii. Both the client and counsellor have the right to communicate if personal boundaries are crossed during the session. If such boundaries are repeatedly violated, either party may choose to terminate the session for their own well-being. As a user of our service, you can email any concerns you have, at contact@manntalks.org
iv. Privacy and confidentiality terms will be strictly adhered to for all video sessions.
v. In the event of technical challenges like a weak internet connection or video freezing, your counsellor may recommend transitioning to an audio-only mode for the session to be effective. Clients are requested to collaborate.
b. First appointment:
i. You can choose any available slot that works for you keeping in mind your availability for the therapy session.
ii. You can choose a counsellor, based on Your therapy needs and their availability on Your preferred time slot.
c. Follow-up appointments:
i. At the end of Your session, your counsellor will ask You if You would like to book another session with them. If you’re comfortable speaking to the same counsellor again, please book an appointment with the same counsellor based on their availability
ii. You can also book an appointment with a new counsellor by visiting our website – All Members | Mann Talks
If You find that you cannot attend your session at the scheduled time, You can reschedule your appointment. However, You must do so at least 24 hours in advance. To reschedule, please use the link included in the booking confirmation email You received after making your appointment.
A refund of session fee shall be made only in the following instances:
i. If a session is cancelled at the counsellor / Mann Talks’ end
ii. If a client cancels a session with minimum prior notice of 24 hours
Cancellation is to be done via the link provided in the booking confirmation email you receive post your booking.
In the case of consistent cancellations of sessions, Mann Talks shall have the right to remove a client from the program.
The Counsellor and the Client shall respect and maintain the decorum of the client-counsellor relationship. Any form of inappropriate behaviour or violation of the Code of Conduct by either will not be tolerated. Any such experience can be reported to the Mann Talks team in writing via email at contact@manntalks.org
Any personal remarks, inappropriate slang and questions will not be accepted. The Counsellor shall terminate that session after informing the client and report such behaviour to the team. Mann Talks reserves the right to terminate Counsellor-Client interaction.
We request ALL our clients to adhere to the Code of Conduct set out below:
i. No abusive or foul language should be directed towards our counsellors.
ii. No disrespectful tone should be used in conversations (including but not limited to screaming, threatening, sexual, insulting, slurs of any kind).
iii. Counsellors should not be addressed using non-professional terms such as but not limited to familial/romantic terms like sister, mother, sweetheart, darling.
iv. Please do not coerce our counsellors to extend the duration/length of counselling sessions.
v. Please do not coerce our counsellors to do anything that causes them discomfort.
vi. No personal questions should be addressed to our counsellors, such as but not limited to location, age, relationship status, religion, or appearance-based questions.
vii. No sexist or sexual remarks should be made towards our counsellors and/or no explicitly sexual behaviour should be indulged in while on call, such as masturbating while talking to counsellors.
viii. Clients must use a respectful tone and language with the counsellors.
ix. Clients must respect counsellors’ boundaries of time and self-disclosure.
x. Clients are expected to work in collaboration with the counsellors but do have the right to politely agree/disagree with the counsellors.
xi. Clients must put in efforts to adhere to the follow-up schedule as decided by the counsellor and client during sessions (when to call/email next, homework given etc.).
